1. Bookings & Payments

• All bookings are subject to availability and confirmation.

• A deposit or full payment may be required to secure your booking.

• Final payment is due before the service date, unless otherwise agreed.

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2. Cancellations & Refunds

• Cancellations must be made in writing (email accepted).

• Cancellations within 48 hours of service may incur a cancellation fee.

• Refunds (if applicable) will be processed within 7 business days.

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3. Service Conditions

• M8 Explorer reserves the right to substitute vehicles of similar capacity if required.

• All vehicles are non-smoking. Consumption of alcohol or illegal substances is not permitted.

• Eating and drinking on board must be requested at the time of booking and are subject to approval.

• If eating or drinking is approved, a cleaning bond of $300.00 will be required, refundable if the vehicle is returned in satisfactory condition.

• No eskies, ice bags, glass bottles, or drinking glasses are permitted on board at any time.

• Passengers must comply with the driver's instructions at all times for safety.

• Seatbelts must be worn where provided.

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4. Delays & Liability

• M8 Explorer is not liable for delays caused by traffic, weather, or circumstances beyond our control.

• We are not responsible for loss or damage to personal property during the service.

• The booking party is liable for any damage caused to the vehicle during the service, including repair costs.

• An additional cleaning fee will apply if the vehicle is left in an excessively dirty or unsanitary condition.

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5. Passenger Conduct

• Any damage caused to the vehicle by passengers will be charged to the booking party.

• Unruly or unsafe behaviour may result in termination of the service without refund.

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6. Special Requests

• Any special requirements (e.g., child seats, accessibility) must be requested at the time of booking.

• We will do our best to accommodate all reasonable requests.

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7. Governing Law

• These terms are governed by the laws of New South Wales, Australia.

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